Frequently asked questions
Yes! We also do rabbits, hamsters, crocodiles, capybaras, and more. Email us at contact@monogom.com before placing your order and we’ll let you know if we can make it happen.
Yes, we ship worldwide.
Once your order has been shipped, we’ll send you an email with a tracking number so you can follow your package every step of the way.
Since production begins as soon as your order is confirmed, we are unfortunately unable to accept cancellations, exchanges, or returns.
We recommend reviewing the sketch carefully before confirming.
Email us at contact@monogom.com with an unboxing video as proof within 24 hours of receiving your package, and we will remake it for you at no cost.
Please note that claims submitted after 24 hours cannot be accepted, and replacement production will take another 4-8 weeks.