Shipping Policy

Last updated: October 29, 2026

At MonoGom Studio, each custom-made piece takes time and care to create. This policy explains our production process, shipping timelines, delivery costs, and what to expect after placing an order.

1. Order Processing and Production

Our products are made to order by MonoGom Studio or local artists, so they are not be ready to ship immediately.

For custom ceramic products by MonoGom Studio, the process generally follows these steps:

1. Order confirmation: We review your order and customization details.
2. Sketch preparation: We prepare your custom sketch, usually within 1-2 business days.
3. Sketch review: You review the sketch and request any necessary changes before production.
4. Production: Once the design is confirmed, our artists begin making your piece.

The estimated production time for custom ceramic products is 4-8 weeks. For other products made in collaboration with local artists, the estimated production time is 1-4 weeks. Please check the individual product page for the specific production timeframe and process.

Production times are estimates and may vary depending on the product, design complexity, artist availability, and other unforeseen circumstances. If there are any delays, we’ll keep you updated.

2. Shipping Time

After production and quality checks are complete, your order will be prepared for shipment.

Estimated shipping time: 1-2 weeks, depending on your country.

Shipping time begins when your order is dispatched, not when it is placed.

Delivery estimates are not guaranteed dates. Shipping may take longer due to customs inspections, local delivery conditions, public holidays, or carrier delays.

3. Shipping Costs

Shipping costs depend on the destination, package size, weight, and available shipping service.

The applicable shipping fee will be displayed at checkout before you complete your purchase, unless a different arrangement has been agreed upon.

If free shipping or a shipping promotion is available, its conditions will be stated on the relevant product page or at checkout.

4. Tracking and Delivery Updates

When tracking is available, we will provide your tracking information after your order has been dispatched.

Tracking updates may take time to appear after the carrier first receives your package.

Please ensure your shipping address, email address, and phone number are accurate at checkout.

5. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee. Customers are responsible for applicable import charges unless required otherwise by law or agreed in writing.

Customs processing may also extend the delivery timeframe.

6. Shipping Delays

Although we work carefully to meet our estimated timelines, production and international shipping may occasionally take longer than expected.

If we learn that we cannot ship your order within the promised timeframe, we will contact you with an update and explain the available options, including cancellation and a refund where required by applicable law.

If tracking has not updated for an extended period or your package appears to be lost, email us so we can investigate with the carrier.

7. Incorrect Shipping Addresses

Please check your shipping details carefully before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

Additional shipping charges may apply if a carrier returns or redirects a package because of incorrect or incomplete address information, subject to applicable law.

8. Damaged Packages

We package our products carefully, but damage can occasionally occur during transit.

If your order arrives damaged, contact us within 24 hours of delivery at contact@monogom.com.

Please include your order number, clear photos of the item and packaging, and an unboxing vide. Keep the original packaging until we have reviewed your report.

We will assess the issue and explain the appropriate next steps under our Refund & Return Policy.

9. Contact Us

For questions about production, shipping, or delivery, please contact:

MonoGom Studio

Email: contact@monogom.com

Website: https://monogom.com