Privacy Policy

Last updated: October 29, 2026

MonoGom Studio (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact information: Your name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order number, customization requests, and order history.
Customization materials: Photos of your pet and other images or details you provide to help us create your custom-made item.
Payment information: Payment status, transaction references, and other information provided by our payment processors. Full payment card details are generally handled by the payment provider rather than stored directly by us.
Website information: Technical information such as your IP address, browser type, device information, and website usage data, where collected through our website, hosting service, cookies, or analytics tools.
Communications: Messages and information you send us when requesting support or asking about an order.

2. How We Use Your Information

We use your information to:

Process payments and fulfill orders.
Create and personalize your custom-made products.
Share relevant order details with the artists or workshops involved in making your item.
Arrange shipping, delivery, and order tracking.
Communicate with you about sketches, approvals, production, delivery, and customer support.
Maintain order records, prevent fraud, and meet applicable legal obligations.
Maintain and improve our website and customer experience.
Send marketing emails when you have subscribed or otherwise provided the required permission.

We use personal information only for appropriate purposes and where we have a valid legal basis to do so.

3. Sharing Your Information

We may share the information necessary to fulfill the purposes described above with:

Payment providers that process transactions.
Shipping and delivery providers who need your address and contact details to deliver your order.
Website hosting, security, email, and technical service providers that help operate our website and communicate with customers.
Authorities or other parties when disclosure is required by law or necessary to protect our legal rights.

We do not sell personal information for money. If our use of advertising, analytics, or other third-party technologies constitutes “sharing” or another regulated disclosure under applicable privacy law, we will provide the notices and choices required by that law.

4. Pet Photos and Customization Information

Photos and customization details you provide are used to prepare and produce your order.

We share only the relevant materials needed with the people involved in making your item.

We may use photos of your finished item for marketing purposes, such as on our website or social media. If you prefer that your item not be shown publicly, please let us know in your order note. We will respect your preference.

Please avoid including unnecessary personal information in the photos or details you send us.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the shopping cart, remember preferences, improve website performance, maintain security, and understand website usage.

Some cookies may be provided by third-party services. You can manage cookies through your browser settings and, where applicable, our cookie consent tools. Disabling certain cookies may affect website functionality.

6. Data Storage and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business and tax records, resolve disputes, and meet legal obligations.

Retention periods vary depending on the type of information and why it is needed. When information is no longer necessary, we will take reasonable steps to delete it or make it no longer identifiable, subject to applicable recordkeeping requirements.

We use reasonable administrative and technical measures to help protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. International Data Transfers

MonoGom Studio serves customers in multiple countries. To process orders, payments, and deliveries, MonoGom Studio may need to process your personal information across borders. We take reasonable steps to protect your information and handle it in accordance with applicable privacy laws.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Request a copy of your information in a portable format.
Object to or request restrictions on certain processing.
Withdraw consent where processing relies on consent.
Opt out of certain sales, sharing, or targeted advertising activities where applicable.
Lodge a complaint with the relevant data protection authority.

Some rights are subject to legal exceptions. We may need to verify your identity before responding to a request.

To exercise your rights, email contact@monogom.com with the subject line “Privacy Request.”

9. Marketing Emails

If you subscribe to our emails, we may send you product updates, announcements, and promotional messages. You can unsubscribe using the link in our emails.

Unsubscribing from marketing emails will not prevent us from sending essential messages about an existing order.

10. Children’s Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children where parental consent is required by law. If you believe a child has provided personal information inappropriately, contact us so we can review the request.

11. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The latest version will be published on this page with its updated date.

12. Contact Us

For privacy questions or requests, contact:

MonoGom Studio

Email: contact@monogom.com

Website: https://monogom.com