• Step 1

    Place an order on our website

    • Some products require you to choose the number of accessories.
    • Make sure to select how many you want before checkout.
  • Step 2

    Fill in MonoGom Customization Form to customize your products(s).

    • If your order includes multiple products, please fill in a separate form for each product.
    • Each product style has its own customization options.
    • Select your preferred product in MonoGom Customization Form to see what's available for each one.
  • Step 3

    We'll send you a rough sketch within 1-2 business days for confirmation.

    You'll still be able to make changes to any details after seeing the sketch.

  • Step 4

    Production begins after confirmation and takes 4-8 weeks from the confirmation date.

    In some unavoidable cases, such as kiln breakdowns, firing failures, glaze issues, or weather-related drying delays, the process may take longer.